Call Us

Terms and Conditions

Terms and Conditions

These Terms and Conditions, together with any other written information we brought to your attention during the process of confirming your booking, apply to your booking with Edwin Holidays Limited. Please read the Terms and Conditions carefully prior to utilising Edwin Holidays website and making any bookings. You consent to the Terms and Conditions when you use the Site, without qualification. If you do not agree with any portion of the Terms and Conditions, you cannot utilise the website in any method or make a booking,


After the booking confirmed by Edwin Holidays. We will send you confirmation invoice by email or post detailing all the services you have booked with us. It is your responsibility to check all details on the confirmation invoice. If there is any error you must let us know immediately.


Our confirmation invoice is our final invoice, which must be paid for at least 8 weeks prior to the scheduled departure date. Should there be any unforeseen change to your holiday arrangements these will be advised in the form of a revised invoice sent to you. Any errors must be reported to us within 48 hours of the receipt of your Confirmation Invoice. Failure to do so will result in cancelation or amendment charges being levied.


At the time of booking your flight or package holiday a minimum deposit of £150.00 per person or more will be required, depending on the suppliers terms and condition Plus any applicable insurance premiums. Any bookings made less than 8 weeks before departure, required full payment at the time of confirmation. Once deposit or full payment received.

EDWIN HOLIDAYS LTD reserves the right to refuse any booking.

Customers are required to pay an instalment or the whole amount at the time of booking. If only a part payment is made, the balance has to be paid on or before the stipulated due date which is 8 weeks prior departure.Failing to do so may result in cancellation of the booking by the principal(s) or supplier(s). No reminder or final demand will be issued by EDWIN HOLIDAYS. This may involve cancellation fees set out in their Terms and Conditions. Unless otherwise mentioned in the booking conditions or advised all the amount paid for.


Written cancellation or amendment request to be sent by you and it will not take effect until received by us. Upon your book cancellation or amendments, the principal(s) or supplier(s) may charge the cancellation or amendment fee as per their Terms and Conditions (which may be at times the 100% of the total cost).

If you want to alter any item, other than expanding the number of persons in your party/booking, you would have to pay a modification fee of GBP 50.00 per booking, including the airline/supplier charges (if any). From time to time we are obliged to gather extra taxes. You would be told about any extra taxes before the ticket issuance/re-issuance. After ticket issuance, many of the airlines do not permit modifications.

Neither EDWIN HOLIDAYS nor its principal or supplier will be in charge of cancellation, delayed boarding and no refunds will be provided.

If You Want to Change or Cancel Your Booking:

After our confirmation has been issued, it may be possible to make changes to your booking if possible. Any changes can only be requested by the person that made the booking and you must send such requests to us in writing to or by calling our customer services directly.

A. We cannot guarantee that we will be able to accommodate your request but we will try to do so. You will be asked to pay an administration fee as stated below, plus any charge made by the accommodation supplier. These are likely to be higher the closer you get to your arrival date, so contact us as soon as you can.

B. If you change the number in your party, depending on the accommodation suppliers approval and availability for such change, the accommodation price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to under-occupancy. You will also need to pay the appropriate proportion of the cancellation fee for the adult who has cancelled.

C. Some of our hoteliers or accommodation providers can treat changes as a cancellation and charge a fee, up to 100% of the price and you will be liable to pay such fees for making changes. If you wish to change your accommodation, you accept that there will not be any reduction in the price you pay, even if your new accommodation is cheaper than the original booking price.

D. If you wish to cancel your booking you must let us know as soon as possible, since we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to arrival date, you will be charged a cancellation fee.

Amendment Fees60 days or more before your holiday59- 20 days before your holiday19 - 0 days before your holiday
To change a name£50 per person90% of original price100% of original price
To change accommodation and duration subject to clause 5(c) stated above 70% of original price 90% of original price 100% of original price
To change check-in date to an earlier/later date (subject to Supplier’s discretion)Treated as a cancellationTreated as a cancellationTreated as a cancellation
Cancellation Fees
Cancellation timeline before your check-in date Percentage of your Accommodation Price
4 weeks or more 60% of original price
4 weeks - 0 days100% of original price

Please note:

Some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.

Administration fees are non-refundable in the event you cancel your booking.


We firmly suggest that you take out sufficient travel insurance in order to cover you and your party as many of the principals or suppliers require you to do so as a condition of booking with them. Certain destinations have made taking out a travel Insurance compulsory, hence we would suggest you to check with the relevant embassy or the Foreign and Commonwealth Office. These insurance cover may cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Insurance cover are also available to cover you against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements.

If the insurance is provided by us, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you. Failing to do so may affect the insurance cover.


It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in our publicity material are subject to change and all details given to you are for guidance only. Confirmed details will be as shown on your ticket. It is your responsibility to check all details on both the confirmation invoices and flight tickets for errors or anomalies.

Material Changes

Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure or arrival airport (other than between airports within the same city airport system), outward or return flights being re-scheduled by more than 12 hours.

If we or our suppliers alter the airline, aircraft type operating your flight or routing this is not a material change and we will be under no obligation to notify you of any such change in advance.


As we do not control the day to day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available to you upon arrival in resort. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available then we will refund the difference of the brochure/web price between the accommodation booked and that available together with Compensation of £20 per person for any inconvenience caused to you.

Important Note

We are not responsible for changes which arise as a result of situations outside of our control such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad


If you wish to cancel a confirmed booking this must be done in writing by the lead passenger and/or the passenger who booked the holiday on behalf of the party. These instructions should be supplied to our administration department. We recommend that letters of cancellation are sent by recorded delivery post as none delivery may result in additional cancellation costs. Cancellation takes effect from the date we receive such a letter or fax or email. Proof of delivery does not constitute proof of receipt. Cancellation charges will be calculated as set out in the table below, and we will notify you by way of an invoice within two weeks of receipt of your cancellation.

Period before Scheduled Departure Date that Notice of Cancellation is Received Cancellation Charge as a % of total holiday price (excluding insurance premiums & card charges). weather or terrorist activity.



Though we can provide general information about the passport and visa requirements related to your trip, it is your responsibility to get them confirmed from the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with such requirements. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Non British passport holders must refer to the embassy of the country they wish to visit to establish what (if any) visas they require.

We recommend that you check passport and visa entry requirements before booking your holiday. Please note that some countries require that your passport is valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, is a British Subject or non-British passport, you must check with the embassy of the country you are visiting, otherwise travel may be denied.

British Citizen passport holders are required to pay a visa charge on entry into Turkey. At the time of publication, this fee is £20 per person, including infants, payable in Sterling notes. It can also be obtained as e visa before your travel please visit

Please note: this tool may not cover a small number of corridors. If you cannot find your country of origin / destination country pair in this list and if it relates to a Non-Refundable booking where the customer cannot travel due to COVID-19 reasons, please contact operations to find out if the fees can be waived or not.

Disclaimer concerning future bookings:

Please be aware that local government measures and guidelines put in place by individual travel services providers – including hotels, transfer, car rental, theme parks, tours, events and other ancillaries – are leading to social distancing measures to protect travellers.

Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available; equally travellers with tickets for theme parks, tours and other activities might find some elements have been adapted or removed; and in the case of multi-day tours different restrictions could be imposed by different local authorities (nonetheless we will endeavor to provide the most accurate and up-to-date information).

We apologise for any inconvenience these unavoidable changes may cause.

Additionally please note that it is the responsibility of the traveller to choose the most appropriate rates – whether that be flexible or non-refundable – when booking hotels, transfers, car rentals, theme parks, tours, events and other ancillaries, according to their needs in view of current COVID-19 travel restrictions. Therefore for new bookings created as of or later than June 1st, cancellations will be processed according to the applicable terms & conditions of the booking.