USE OF WEB SITE
Terms and Conditions
These Terms and Conditions, together with any other written information we brought to your attention during the process of confirming your booking, apply to your booking with Edwin Holidays Ltd. Please read the Terms and Conditions carefully prior to utilising Edwin Holidays website and making any bookings. You consent to the Terms and Conditions when you use the Site, without qualification. If you do not agree with any portion of the Terms and Conditions, you cannot utilise the website in any method or make a booking.
All communications concerning customer service or your booking needs to be sent to Edwin Holidays, 55 Stoke Newington High Street N16 8EL LONDON, United Kingdom or drop an email to: firstname.lastname@example.org or email@example.com
When making your reservation we, as a representative, would organise it for you to come into an agreement with the principal(s) or other supplier(s) such as tour operator / airline / cruise firm / lodging firm etc. as mentioned on your receipt(s). We could reserve you a holiday deal, in which instance you would hold one agreement with the principal, or we could reserve the services that make up your trip with various principals or suppliers, in which instance you would have different agreements with every one of them.
As a representative, we take no accountability for the actions or cuts of the principal(s) or supplier(s) or for the services offered by them. The principal’s(s’) or supplier’s(s’) Terms & Conditions would relate to your reservation and we suggest that you read them cautiously as they do hold significant details about your reservations. Kindly request copies of these if you do not possess them.
Passengers must make sure that all the names and timings are accurate as per their passports and that the travel itinerary is correct. Changes might not be allowed after the tickets are provided and alterations may incur additional charges.
During a booking, all details will be read back to you and the respective details will be confirmed with the principal(s) or the supplier(s). On receipt of all travel documents please check whether the details such as names, dates and timings are accurate and advise us immediately if any revisions to be done. Also, please be noted that all the tickets supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other particular persons who are a part of the provision of your travel arrangements. Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration. This applies to any sensitive information that you provide such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
Airfares are promised upon ticketing only. If there would be any problem with the payment, we would inform you as soon as possible via email and/or phone. Otherwise, we would send you the ticket within 48 hours of your booking with us.
The free baggage allowance offered to the passenger differs based on the route, class/cabin seating and as per the norms of the individual airline. Airlines might charge an extra fee for checked-in baggage, additional baggage or other voluntary services. Please contact the airlines straight for the most current updates concerning the baggage payment, weight and sizes of the bags.
Passengers need to be at the airport 3 hours prior to the departure as tickets could not be refunded or changed because of a no show at the airport.
Passengers are held accountable for all their travel documentation plus visas. Visas might be needed for the whole journey both for the destination and/or transit. Visas need to be acquired prior to the ticket been issued. It is your responsibility to have all necessary documentation (passport, visa etc.) with you and fulfil all requirements imposed by the authorities for travelling before your flight Edwin Holidays Ltd cant be held responsible for any errors regarding any of these requirements as it is solely your responsibility.
After the booking confirmed by Edwin Holidays . We will send you confirmation invoice by email or post detailing all the services you have booked with us.
It is your responsibility to check all details on the confirmation invoice. If there is any error you must let us know immediately.
We firmly suggest that you take out sufficient travel insurance in order to cover you and your party as many of the principals or suppliers require you to do so as a condition of booking with them. Certain destinations have made taking out a travel Insurance compulsory, hence we would suggest you to check with the relevant embassy or the Foreign and Commonwealth Office. These insurance covers may cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Insurance covers are also available to cover you against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements.
If the insurance is provided by us, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you. Failing to do so may affect the insurance cover.
IF WE CHANGE YOUR HOLIDAYS
It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in our publicity material are subject to change and all details given to you are for guidance only. Confirmed details will be as shown on your ticket. It is your responsibility to check all details on both the confirmation invoices and flight tickets for errors or anomalies.
Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure or arrival airport (other than between airports within the same city airport system), outward or return flights being re-scheduled by more than 12 hours.
If we or our suppliers alter the airline, aircraft type operating your flight or routing this is not a material change and we will be under no obligation to notify you of any such change in advance.
As we do not control the day to day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available to you upon arrival in resort. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available then we will refund the difference of the brochure/web price between the accommodation booked and that available together with Compensation of £20 per person for any inconvenience caused to you.
We are not responsible for changes which arise as a result of situations outside of our control such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
IF WE CANCEL YOUR HOLIDAY
We reserve the right in any circumstance to cancel your holiday. If we have to cancel your holiday (other than for late or non-payment by you) we will offer you either (i) an alternative holiday of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you.(ii) a full refund of all monies paid, in either case being the only recompense which will be due to you.
We reserve the right at any time to terminate your holiday arrangements if any client or third party causes discomfort, disturbance, danger or annoyance to any other client or third party.
We reserve the same right if any client seems unfit to travel due to the misuse of drugs or intoxicating liquor, or causes damage to property other than their own. Also if any client sub-lets, shares or changes his accommodation with anyone other than those shown on the booking form. In such cases our responsibility for the holiday including any return flight will cease. Full cancellation charges will be apply and no refund will be given. Furthermore we shall be under no obligation whatsoever to pay compensation or meet any cost or expenses you may incur as a result of terminating your holiday in accordance with this provision
We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
IF YOU CHANGE YOUR TRAVEL ARRANGEMENT
If you find it necessary to change your booking to another holiday or if you wish to amend your booking, we will make a minimum charge of £35.00 per person, plus any charges applicable by the ATOL Company that your flights are booked through and/or the accommodation supplier, for each change made.
Any alterations to your travel arrangements notified by you less than ten weeks before departure date will be treated as a cancellation of your original booking. The new arrangements including name changes will be regarded as an entirely new booking. In each of the above a revised invoice will be sent showing the new details and as appropriate the amendment charges and any additional charges.
Please note that all changes must be confirmed in writing by the lead passenger a minimum of 10 weeks prior to departure. Thereafter, except as provided by applicable law, cancellation charges, as outlined below, apply. If all names on a booking need to be changed, cancellation charges, as outlined below, apply as at least one name from an original booking must remain. It is not possible to amend from one season to another; cancellation charges, as outlined below, apply.
Some types of accommodation are priced according to the number of people staying there. If your booking changes because someone in your party cancels, we will recalculate your holiday cost based on the new number of people travelling. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge, and is not covered by your travel insurance.
It is important that you check to make sure that the names, initials and titles on the confirmation and/or ATOL invoices match those in the corresponding passports otherwise the passengers concerned may not be permitted to travel and any applicable insurance will not be effective. Any errors concerning the booking must be notified to Edwin Holidays within 48 hours of the receipt of Confirmation Invoice. No responsibility will be accepted for costs arising from none notification of booking errors within this time limit.
Should you wish to change accommodation in resort, a fee of £30 per booking, 3 days cancellation fee of the accommodation being vacated plus any additional costs will be chargeable prior to the move being facilitated. Travel costs between properties will be your own responsibility. Flight amendments in resort may be possible subject to availability. However, charter flights are non-exchangeable or cancellable. New flights may be purchased but existing flights will be forfeited and no refund made.
Compilation of all the contents of the Edwin Holidays Web Site (is thought as gathering, organizing and bringing together) are under the exclusive property of Edwin Holidays and protected by national and international industrial and intellectual property rights regulations. All software that is used on the Edwin Holidays Website and software that belongs to the Suppliers, are protected by national and international industrial and intellectual property rights regulations.
Other use of content on this Website, in whole or in part without permission, including change, distribute, transfer, and then publish, display and / or representation is strictly prohibited. In particular, any use this Edwin Holidays Web Site other than images on the Website without the express permission of Edwin Holidays and / or Suppliers is strictly prohibited.
Personal and company information, sales information, credit card information is protected by various security technologies.
All the confidential information transmitted over the Internet, such as credit card and passwords are protected by SSL encryption method.
It is your responsibility to keep your password confidential. Please do not share this information with anyone. All the reservations or bookings made with your user name and password are accepted as made by you. If you are sharing your computer with others, please logout before leaving our webpage.
Edwin Holidays reserves the right to change these policies and terms and conditions without any notice or liability.